Frequently Asked Questions

Check-in is from 2:00pm and check-out is by 10:00am. If you would like a later start to your final morning, late check-out can be arranged subject to availability, and a surcharge may apply. Booking within two days of arrival? Phone us first to confirm, and plan to arrive during reception hours.

Reception is open Monday to Friday 9am to 5pm, Saturday 9am to 2pm and Sunday 9am to 12 noon, and is closed on public holidays. If you will arrive outside those hours, contact us before you travel and we will arrange your after-hours check-in. Same-day bookings must arrive during reception hours.

Each apartment comes with 2 fobs. Please take good care of them: lost items are charged at replacement cost, being $100 per fob, $50 per key re-cut and $150 per garage remote, plus an hour of labour to retrieve replacements, and some keys take more than a week to re-order.

We are self-contained apartments rather than a serviced hotel. Every apartment has a full kitchen, its own laundry and separate living space. All linen, bedding and bathroom towels are supplied, and apartments are serviced weekly. For most families that is the point: room to spread out and holiday at your own pace.

Yes, with two, three and four bedroom apartments we regularly host extended families and groups. If you are booking four or more apartments, different policies may apply, so contact us in advance to arrange it. Please note parties and events are not permitted, including hen and stag groups.

Apartment rates start from $240 a night for a Standard Two Bedroom and range up to $560 a night for our Four Bedroom Oceanview, with each refurbishment tier priced in between. Those lowest rates sit on our five night packages; our standard minimum stay is three nights and prices a little higher. Check live availability and pricing through our booking page.

If your stay is within 30 days, or you have chosen a non-refundable deal, full payment is taken at booking and is not refundable. Booking further out, your card secures the reservation and full payment is processed 30 days before arrival, after which no refund applies.

For direct bookings we take a $200 pre-authorisation on a valid credit card at check-in as a security bond; the card holder must be the person named on the booking, checking in aged 18 or over with photo ID. If you do not have a valid card, a $500 cash bond applies, refundable after your stay provided there is no damage.

Booking direct, through our website or on 07 5534 5999, means your reservation is held and managed by our own reception team. If you book through a third-party site, changes and queries have to go back through that channel rather than through us. Direct guests deal with the people who are actually here.

Yes, undercover security parking is complimentary, with one space per apartment. Height restrictions apply in the underground car park, and additional parking is available offsite nearby. Driving a high vehicle? Contact us before arrival so we can advise.

Our free undercover security car park is on site with one space included per apartment. The entry height clearance is 2.0 metres and spaces suit standard cars; if your vehicle is taller (roof racks, vans, trailers), on-street parking is available nearby.

Our lifts serve the apartment floors, but the route from the basement car park to the lift foyer is not step-free from every parking section: the car park is split into sections A, B and C and some sections and levels involve stairs. None of our apartments has a dedicated accessible fit-out (wider doorways, roll-in showers or grab rails). If anyone in your group uses a wheelchair or mobility aid, please call us on 07 5534 5999 before booking so we can make sure you are assigned a carpark on the right level, with a bay adjacent to the lift foyer.

Coles Palm Beach is on Fifth Avenue, about 650 metres away, roughly a 10-minute walk. It is handy for stocking the apartment when you arrive; every apartment is fully self-contained with a full-size kitchen. Restaurants and cafes are within the same easy walking range.

Very much so. The heated lagoon pool has a waterslide and a shallow walk-in end, and there is a kids games room with arcade machines and a pool table, mini putt, a giant games board and four barbecues. The pirate ship playground at Palm Beach Parklands is an easy walk of under 10 minutes, and every apartment is self-contained with a full kitchen and laundry.

All four two-bedroom apartments have 1 Queen and 2 single beds for up to 5 guests. The Three Bedroom Apartment has a King, a Queen and a Double (up to 7 guests); the Three Bedroom Superior has a Queen, a Double and 2 singles (up to 7); the Four Bedroom Oceanview has 2 Queens and 4 singles for up to 9 guests. Rates cover 4 guests in a two bedroom apartment, 6 in a three bedroom and 8 in the Four Bedroom Oceanview, and any guest above that is $30 per night.

Both of our three-bedroom apartments and the Four Bedroom Oceanview have air conditioning. Because every apartment is individually owned, some two-bedroom apartments have air conditioning and others do not; call us on 07 5534 5999 when booking and we will do our best to allocate an air-conditioned apartment. Where an apartment does not have air conditioning, every bedroom has a ceiling fan.

Yes, WiFi is complimentary in every apartment. If you have any trouble connecting during your stay, contact reception on 07 5534 5999. Reception is staffed Monday to Friday 9am to 5pm, Saturday 9am to 2pm and Sunday 9am to 12 noon.

We are a non-pet-friendly building, so pets cannot be accommodated at Royal Palm. Please note that evidence of an unregistered pet during a stay incurs a charge of up to $1000 and can end the booking without refund. Certified assistance animals are different and welcome under Australian law; contact us before arrival so we can register your assistance animal on the booking (this registration is for assistance animals only; ordinary pets cannot be registered).

Yes, our 33-metre lagoon-style pool is heated and open all year, with a waterslide, waterfall, shallow walk-in end, sun loungers and a fenced surround. The heated open-air spa and steam room are on site too. It sits at the heart of the resort.

We have a heated open-air spa, a steam room and a gym on site, all included resort facilities for guests staying with us.

The heated lagoon pool, spa, steam room, gym, floodlit tennis court and half court, mini putt, kids games room with its pool table and arcade machines, giant games board and four electric barbecues are all here for guests, as is your undercover parking space. Ask reception about equipment hire for tennis and any current charges.

We do not have a restaurant or breakfast service; Royal Palm is self-catering and every apartment has a full kitchen. On-site food and drink is limited to snack and drink vending machines. Coles is about a 10-minute walk for supplies, and cafes such as Dune Cafe and Barefoot Barista are close by for breakfast.